Protection ProgramUpdated 9 months ago
Understanding the Protection Program
Our Sunglasses Protection Program offers lifelong protection for your eyewear. Should your sunglasses ever get lost or damaged, we've got you covered with replacements available at a consistent fee of $45 each time. There's no limit to this offer - you can receive as many replacements as necessary throughout the lifetime of your product.
The Details:
- No Hidden Catch: We encourage you to compare our lenses' price and quality with any other brand. Our primary goal is your eye health and satisfaction.
- Disclaimer: Please note, we reserve the right to change the replacement program's price or details if necessary due to cost changes or other relevant factors.
Multiple Purchases and Gifts:
- Multiple Protection Purchases: Feel free to buy as many protected pairs as you like. Simply add them to your cart at checkout.
- Purchasing as a Gift: To facilitate replacements for gifts, provide the recipient with the order number. They can then contact us at [email protected] for replacement assistance.
Getting Replacements:
- Initiating a Replacement: Start your replacement order here. Log in with your account details or create a new account using your checkout email. You’ll be directed to a secret page to order your replacement.
- Gift Replacements: If the sunglasses were a gift, email us the order number at [email protected], and we'll assist you.
- Limitations: While you can request unlimited replacements, we monitor requests to prevent system abuse. Each request must be made at least two weeks apart from any previous request. Please note, every replacement pair request is subject to review, and 2BB retains final discretion.
Program Philosophy:
- Why Not Offer Free Replacements?: Unlike other brands that offer limited free replacements, we aim to provide long-term, affordable access to quality eyewear. A minimal cost per replacement helps us sustain this program indefinitely.
Additional Information:
- Upgrading for Warranty: To be eligible for the $45 replacements, you must purchase a pair with the warranty included ($150). You cannot add a warranty to the sunglasses after purchase.
- Shipping Costs: Shipping rates vary based on location and other items in your cart. Please check our rates at checkout.
Damaged Replacements:
- Handling Damages: On the rare occasion that your replacement arrives damaged, please contact us at [email protected] with your order number, and we will resolve the issue.
Our protection program is a testament to our commitment to your eye health and satisfaction. For any further questions, please don't hesitate to reach out to us.