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Two Blind Brothers

<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If there is a shipping delay or you are missing a package, and it has been 2 weeks or more, please reach out to&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">hello@twoblindbrothers.com&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We will be more than happy to assist you as best as we can. However, please understand that our options are somewhat restricted when it comes to interacting with shipping companies due to privacy considerations. If you wish to proactively seek more information about your order from them, you can utilize the provided contact information below. Keep in mind that shipping services may experience delays, especially during peak times like the holiday season, due to increased demand and labor shortages.<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">United States Postal Service/Customer service<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1 (800) 275-8777<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://faq.usps.com/s/article/Missing-Mail-The-Basics<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">United Parcel Service/Customer service<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1 (800) 742-5877<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://www.ups.com/us/en/help-center/contact.page<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">FedEx/Customer service<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1 (800) 463-3339<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://www.fedex.com/en-us/customer-support.html<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">DHL/Customer service<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1 (800) 225-5345<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://www.dhl.com/us-en/home/contact-us.html

If there is a shipping delay or you are missing a package, and it has been 2 weeks or more, please reach out to hello@twoblindbrothers.com. We will be more than happy to assist you as best as we can. However, please understand that our options are so

I need help with a missing or delayed package

Shipping

Who are the Two Blind Brothers?

The story of Two Blind Brothers

How much vision do the brothers have?

Is Two Blind Brothers a company or a charity?

Where do the profits go?

What if I just want to donate?

Social Media

How do I opt out of emails and texts?

About Us

Information and Tools

Living with Stargardt's Disease

Research, Advocacy Organizations, Tools, & Our Diagnosis

About Two Blind Brothers

How do I initiate a return or exchange?

What is the "Blind Faith" Guarantee?

How do I return an item that was shipped internationally?

How do I return a gift without the gifter knowing?

General Return and Exchange Questions

Can I exchange individual items in my Shop Blind package?

Shop Blind Return and Exchange Questions

Returns & Exchanges

Where are your products made?

Calf Sock

Neutral Socks

Youth Socks

Compression Socks

Coolmax Socks

Ankle Sock

Slipper Socks

No Show Sock Bundle

Socks

Everything Tote Bag

Shop Blind Tote Bag

Neoprene Bag Collection

Bags

Rib Knit Watch Cap

Chunky Knit Collection

Waffle Knit Collection

Ribbed Knit Collection

Cold Weather Accessories

My Guide Dog Information

Why can't I buy Braille (the brown lab guide dog)?

My Guide Dog

Dog Bandana

Unisex Slipper

Soft Baseball Cap

Cashmere Collection

Candles

Cotton and Knit Blankets

2BB Notebook

Accessories

Clothing Tag Information

Apparel

About Our Products

Perspective Graphic

NYC Skyline Graphic

Spiral Tank Graphic

Cure Graphic

Braille Metal Tag

Braille Meanings

Our Sunglasses

Can the Sunglasses Be Made Prescription?

Protection Program

Cavalier 2.0 vs. Original Cavaliers: What's Different?

Original Warranty & Transition of Warranty Program for Original Cavalier to  Cavalier 2.0

Sunglasses

Products

Why should I Shop Blind?

How does this help blindness?

What will I receive?

What is the difference between price options?

Shipping Information

What is the value of the items in my Shop Blind package?

What if I want to choose my items or purchase a gift card?

If I order multiple tiers will they arrive separately or together?

How do I return a Shop Blind package for a refund?

What kind of package will my order be shipped in?

What is The Reserve?

Why did we create The Reserve?

How do I access the Reserve?

I'm a returning customer but I cannot access The Reserve

Why can't I access the apparel items?

Do you sell apparel?

How long will I be on the waitlist?

The Reserve

What payment methods do you accept?

Can I get a refund in a different payment method than used on my original order?

I need help with a missing or delayed packageUpdated a year ago