Two Blind Brothers ships domestically & internationally. All international shipments are processed using the Zonos shipping calculator. Shipping costs, duties, and taxes are automatically calculated and charged at checkout, and customers outside of t

Two Blind Brothers ships domestically &amp; internationally. &#xA0; All international shipments are processed using the Zonos shipping calculator. Shipping costs, duties, and taxes are automatically calculated and charged at checkout, and customers outside of the US are responsible for these charges.$6.99 USD for domestic orders (under $95 USD). Expedited domestic shipping for $16.99 USD.&#xA0;<div>Free shipping only applies to domestic standard shipping orders valued at $95 USD or over</div><div>Free shipping does not apply to expedited shipping orders</div><div>Free shipping does not apply to international orders</div>

Where do you ship?

If there is a shipping delay or you are missing a package, and it has been 2 weeks or more, please reach out to hello@twoblindbrothers.com. We will be more than happy to assist you as best as we can. However, please understand that our options are so

<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If there is a shipping delay or you are missing a package, and it has been 2 weeks or more, please reach out to&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">hello@twoblindbrothers.com&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We will be more than happy to assist you as best as we can. However, please understand that our options are somewhat restricted when it comes to interacting with shipping companies due to privacy considerations. If you wish to proactively seek more information about your order from them, you can utilize the provided contact information below. Keep in mind that shipping services may experience delays, especially during peak times like the holiday season, due to increased demand and labor shortages. <span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">United States Postal Service/Customer service<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1 (800) 275-8777<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://faq.usps.com/s/article/Missing-Mail-The-Basics<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">United Parcel Service/Customer service<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1 (800) 742-5877<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://www.ups.com/us/en/help-center/contact.page<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">FedEx/Customer service<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1 (800) 463-3339<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://www.fedex.com/en-us/customer-support.html<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">DHL/Customer service<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(47, 57, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">1 (800) 225-5345<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(23, 113, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://www.dhl.com/us-en/home/contact-us.html

I need help with a missing or delayed package

Shipping rates & average timelines. Free shipping does not apply to expedited shipping orders. Free shipping does not apply to international orders. During times of increased shipping volume, orders may take longer to arrive at their destination, som

Shipping rates &amp; average timelines<table border="1" style="border-collapse: collapse; width: 89.7136%;"><tbody><tr><td style="width: 60.833%;">Expedited Domestic (2-4 days)</td><td style="width: 37.5082%;">$16.99 USD</td></tr><tr><td style="width: 60.833%;">Standard Domestic (3-8 days)</td><td style="width: 37.5082%;">$6.99 USD</td></tr><tr><td style="width: 60.833%;">Standard Domestic for orders $95 and up (3-8 days)</td><td style="width: 37.5082%;">Free</td></tr><tr><td style="width: 60.833%;">International Shipping (2-10 days)</td><td style="width: 37.5082%;">Shipping costs are calculated at checkout* </td></tr></tbody></table> Free shipping does not apply&#xA0;to expedited shipping orders. Free shipping does not apply&#xA0;to international orders.During times of increased shipping volume, orders may take longer to arrive at their destination, some take up to two weeks currently depending on the shipping provider.Shipping FeesShipping fees are non-refundable. If you refuse any shipments from Two Blind Brothers you will be held responsible for the original shipping charges, plus the cost of returning the package to us. The amount will be deducted from any credit issued.For domestic returns, we offer prepaid return shipping labels.Currently, we do not offer prepaid return shipping labels for international returns.Processing timeAll orders are subject to a processing time (1-2 days on average) that is separate from the time it takes for a shipment to reach its destination. All orders are fulfilled and shipped from our warehouses Monday through Friday during hours of operation.*Please note that all customers outside of the US are responsible for the calculated shipping cost, duties, and taxes of their shipment. These charges are calculated and charged automatically at checkout.

Shipping Information

Eco Shipping is a new option available at checkout that reflects our commitment to environmental sustainability. This initiative aims to consolidate all items in your order into the fewest number of packages possible, minimizing waste and reducing th

Eco Shipping is a new option available at checkout that reflects our commitment to environmental sustainability. This initiative aims to consolidate all items in your order into the fewest number of packages possible, minimizing waste and reducing the carbon footprint of our shipping processes.When you select Eco Shipping at checkout, we will attempt to ship all your items&#x2014;whether from our Shop Blind collection or our standard inventory&#x2014;in a single box. However, due to varying item availability across our three warehouses, your order may be split into more than one shipment if necessary.We encourage you to choose Eco Shipping when placing your order. It&apos;s a simple decision that can significantly contribute to the well-being of our planet.

What is Eco Shipping?

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Two Blind Brothers

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Who are the Two Blind Brothers?

The story of Two Blind Brothers

How much vision do the brothers have?

Where do the profits go?

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About Us

Information and Tools

Living with Stargardt's Disease

Research, Advocacy Organizations, Tools, & Our Diagnosis

About Two Blind Brothers

How do I initiate a return or exchange?

What is the "Blind Faith" Guarantee?

How do I return an item that was shipped internationally?

How do I return a gift without the gifter knowing?

General Return and Exchange Questions

Can I exchange individual items in my Shop Blind package?

Shop Blind Return and Exchange Questions

Returns & Exchanges

Where are your products made?

My Guide Dog Information

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Is my plush Guide Dog a dog toy?

My Guide Dog

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Apparel

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Perspective Graphic

NYC Skyline Graphic

Spiral Tank Graphic

Cure Graphic

Socks

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Our Sunglasses

Can the 2BB sunglasses be made prescription?

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Cavalier 2.0 vs. Original Cavaliers: What's Different?

Original Warranty & Transition of Warranty Program for Original Cavalier to  Cavalier 2.0

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Why should I Shop Blind?

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What is the difference between price options?

What is the value of the items in my Shop Blind package?

What if I want to choose my items or purchase a gift card?

If I order multiple tiers will they arrive separately or together?

How do I return a Shop Blind package for a refund?

What kind of package will my order be shipped in?

What is the Reserve?

How do I access the Reserve?

I'm a returning customer, but I cannot access the Reserve

Why can't I access the apparel items?

Do you sell apparel?

The Reserve

What payment methods do you accept?

Can I get a refund in a different payment method than used on my original order?